Tolase Nureni
Technical support, Cybersecurity Analyst, and IT Specialist in Lagos Nigeria
Hello, I am Tolase S. Nureni.
Tolase is a technical\ IT Support specialist and Cloud apps support engineer with over 7 years of experience.
He utilizes his analytical skillset to spot incidents and underlying bugs, scope possible resolutions, and identify appropriate remediation steps for solving technical issues.
Also, He has resolved hundreds of support requests from well-renowned cloud enterprise products.
Experiences:
- Tier-2 Tech Support Engineer with 2 years experience in supporting Microsoft365 enterprise end-users with cases with categories of severity that could cause business impact from organizations across the globe in Exchange-Online, Data Flow, Data Migration, and Security & Compliance.
- Regional IT Specialist with experience in assisting 300+ staff daily with technical issues via emails, physically, and remotely (using Microsoft products), achieving a customer satisfaction rating of 80% within 3 months.
- He is actively involved in Web2, Web3 (Blockchain), and DevOps space.
Overall, He is a lover of technology, community development, volunteering, and photography.
You can view my portfolio with a click on the button above.