Varun Oberoi

Captive Contact Center Owner with extensive exposure to Operations, Service Delivery, Client services & Transactional Quality. 17 years of total work experience with 15 years in Contact Center Operations and Client Services. Recognized throughout career for being an expert in strategic and tactical approach towards revenue generation and seamless customer service delivery operations. Adept at bridging operational gaps, developing process improvement initiatives, and executing complex service delivery concepts in a simple and compelling manner. Consistently achieving key business deliverables and leading the work force with strong interpersonal, communication and people management skills.