Oscar Lim Fudalan Jr.

Strong and solid training orientation with accumulated experience in both language/communication(s) processes and product-specific training, sales and customer service with an overall robust foundation and well-rounded exposure to the call center and BPO, KPO, HRO, and RPO industries in varied center set-ups. Accustomed to working efficiently in demanding and fast-paced environments requiring excellent communications skills, both oral and written, selling, customer service, training, quality, problem-solving, decision-making, interpersonal, and analytical skills. Enthusiastic, diligent, determined and committed. Likes challenges and eager to learn. Detail-oriented and able to multi-task effectively. Strengths include: Training, Customer Service Relations, Instructional Design, Basic to Advanced Computer Operations, Outbound Sales/Telemarketing, English Proficiency, and Recruitment/HR Processes.

Training Strengths:

Accustomed to and knowledgeable in Training Needs Assessment/Analysis, Strategic Training and Development, Training Transitions, Kirkpatrick’s Levels of Evaluation, Distance Learning/e-Learning Systems, including CBT and WBT, Learning Management, Content Management, and Knowledge Management Systems, Curriculum Design and Development, Instructional Presentation Methodologies, Performance Consulting Competencies, Performance Management, Training KSA/KRA, Adult Learning Principles, ADDIE Model, Training Cost-Benefit Analysis (ROI), COPC and Six Sigma/DMAIC-oriented Performance Models.

Vertical Specialties:

Financial Loans & Consolidation, Business Listings, Recruitment & Training, Online Job Portal, Mortgage Insurance Refunds, Online Marketplace / Trading Site, Insurance/Reinsurance