I am an IT Professional with 15 + years of extensive International experience in infrastructure and enterprise application installation, integration and troubleshooting with customers in the United States, Latin America and Europe. I possess extensive experience in managing and successfully implementing various large scales IT technical projects from planning, testing, deployment and training on the management of the applications. I have extensive experience in managing, coaching and mentoring technical support team in the United States and Latin America ensuring a high quality of delivery of customer service and that IT policies and procedures are followed in a timely manner. Experience working with technology suppliers and building long lasting relationships with them.

Part of the implementation team to establish the in house help desk support system including SLA’s and levels of escalation. Several years of first and second level support providing optimal problem resolution and customer service using the help desk system to manage and document the cases.

Experience in acquisition due diligence and post acquisition integration. Experience working in projects involving start up, site relocations integrating technical infrastructures, adoption of standards and policies. Experience performing IT Audits in other divisions to ensure compliance with Sarbanes Oxley. Experience working with the business to determine their technical needs to forecast network and computer equipment.

Hands on experience with installation, configuration of desktops, laptops and servers running on Windows Operating System. Hands on experience with: server installation, security configuration, daily backups, monitoring, analyzing and troubleshooting Wide and Local Area Network using the Net flow analyzer.

I am fluent in English and Spanish.

Currently living in Pittsburgh, PA