Gregory Olson

author, Consultant, and Speaker in Seattle, Washington

Gregory Olson

author, Consultant, and Speaker in Seattle, Washington

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What Guides Me

I see greater potential for all of us, as individuals, organizations, and nations. This belief is what guides my writing and my work.

Make the World a Better Place

I founded strategy and design firm Delightability, LLC. where a core tenet is, “If you delight customers, success will follow.” I believe landfills could be less full of junk, there could be less broken experiences in our lives, and our bellies and minds more full of delight. I authored The Experience Design Blueprint to provide people a step-by-step guide to designing better experiences and then making them come true. It has 78 images, 25 stories, and 56 recipes (mental models) that apply to nonprofit, for-profit, and government organizations. It is my recipe book for creating happier customers and healthier organizations.

My latest book L' impossi preneurs: A Hopeful Journey Through Tomorrow is a dreamer’s handbook for a better future — the one you wish to live in and leave behind. The book is both lighthearted and deadly serious. It covers the range of topics that pervade our lives including: love and relationships, wealth and economy, politics and crime, transportation, health and beauty, social, environment, computers and communications, etc.

My Background

My formal education includes a Bachelor of Science in Electrical Engineering and a Masters in Business Administration, both from Seattle University. While my formal education is about technology and business my informal (and ongoing) education is about how humans think and interact with each other and with a changing world. I am a life-long learner and curious by nature.

My experiences span marketing, sales, product development, engineering, services, and operations in companies large and small and in-between. I have served as an adviser, entrepreneur, executive, consultant and individual contributor. I serve as a volunteer Board member for Oikocredit Northwest, a support association for social/impact investor Oikocredit International.

If you want to connect or collaborate, reach out.

  • Work
    • Delightability, LLC.
  • Education
    • BSEE, MBA