Opal Ruiz

Cliente Experience Specialist in Nicaragua

Professional Summary

Client Experience Specialist

Bilingual Customer Service Professional with experience in client communication, technical support, case management, and administrative support. I’m experienced in managing high-volume requests, coordinating solutions, maintaining accurate documentation, and providing timely follow-up across multiple communication channels.

I’m passionate about creating positive client experiences through clear communication, organization, problem-solving, and attention to detail. I enjoy working in fast-paced environments, collaborating with teams, and making sure clients feel supported and informed throughout the process.

Currently pursuing a degree in Business Administration, I’m continuously developing my skills in business, digital tools, and client experience.

Work Experience

Advocate Specialist / Advocate Engineer — Concentrix
03/2026 – 08/2026 | On-site

  • Managed high-volume customer cases and follow-ups.
  • Provided technical support via phone and email.
  • Coordinated orders and case resolutions.
  • Maintained accurate documentation and account records.
  • Collaborated with internal teams to resolve complex issues.
  • Supported enterprise customers while meeting service expectations.

Customer Service Representative — Concentrix
03/2025 – 03/2026 | On-site

  • Provided support via phone, chat, and email.
  • Maintained 95%+ customer satisfaction (CSAT).
  • Managed customer inquiries, accounts, and service requests.
  • Maintained accurate records and follow-ups.
  • Met key performance and productivity goals.
  • Collaborated with teams to resolve customer issues.

Skills

Client Communication · Case Management · Customer Experience · Problem Solving · Project Coordination · Client Follow-Up · Administrative Support · Virtual Assistance

Languages: Spanish (native), English (working proficiency C1)

Digital & Business Skills

Microsoft Office · Google Workspace · CRM Platforms · Case Management Tools · Email Management · Online Research · Data Entry · Client Communication

Achievements & Projects

Client Case Management
Managed customer cases, follow-ups, documentation, and resolution.

Customer Experience
Provided phone, email, and chat support while maintaining 95%+ CSAT.

Issue Resolution
Collaborated with internal teams to troubleshoot and resolve complex cases.

Virtual Assistance
Supported administrative tasks, research, data entry, scheduling, and document management.