Opal Ruiz

Professional Summary

Proactive and patient tech support and customer service professional with 1 year of experience assisting clients with technical issues. Skilled at troubleshooting devices, providing clear guidance, and ensuring customer satisfaction. Committed to continuous learning and delivering high quality support.

Work Experience

Tech Support Agent – Concentrix Nicaragua

Mar 2025- present

• Troubleshot hardware and software issues via phone, email, and chat.
• Guided customers through device setup, software installation, and problem solving.
• Maintained 95% positive customer feedback rating.
• Created internal guides for common technical issues.

· Handled inquiries and complaints professionally to ensure customer satisfaction.

Skills

Technical: Windows support, device setup, troubleshooting, basic networking

Soft Skills: Communication, patience, problem-solving, teamwork, adaptability

Languages: Spanish (native), English (working proficiency)

Achievements & Projects

• Resolved 1000+ customer queries in 1 year.
• Created simplified troubleshooting guides for team members.
• Consistently exceeded performance targets in tech support metrics.