Brazilian from Sao Paulo, with 11 years experience in call center and telecom-based technical support, quality and project management, per example: Deployment of recording and monitoring platform for 9.000 stations; large call center migrations; workflow reviews; visual communication.
Webmaniac with degree in Communication and Marketing and a post-graduated in Communication and Management in Hypermedia.
I believe that the Internet has a unbelievable cultural power of transformation, and that the key to success, professional maturity and learning occur through information sharing.
Believing this, I was the editor of the knowledge platform like a Wiki that I developed in parallel to the conduct of my projects. I also like to read and write, and I have three blogs: Salmodiar, Leitura Judaica e De Curva.
Follower of Judaism, musician and social media researcher.
Want to know more? Contact me!