Hi! I am Paola Barrera, for almost 10 years now I am living in Bogota, Colombia where I work in Directv I am an expert in customer service processes, everything about requirements,cIaims,billing processes and audits in order to detect errors in the processes that affect the customer experience. I am a foreing trade and international business student at the ECCI university. I love to eat in a differents restaurants,bowling and practice kick boxing,I hate to cook. Sometimes I read about self help books's and on occasion about the economy around the world.