Parkgate Aspen Property Management

As a specialist firm handling quality blocks of flats, Parkgate Aspen Property Management have had significant experience in the industry for over three decades. Since 1974 their management approach working with clients has been successful because they have structured their company in the following three areas, ‘Customer Care’, ‘Financial Control’ and ‘Management Surveying’.

An independent management property firm, Parkgate Aspen Property Management usually receive them on personal recommendation. Parkgate Aspen Property Management’s approach to customer care is unique in that they have a dedicated team of thirty staff who are there to process around 90 per cent of the calls received from residents.

Parkgate Aspen Property Management receive calls relating to everything from insurance claims, complaints about cleaning standards and minor leaks amongst other issues. Their ‘Outer Response Ring’ is comprised of management assistants who are highly experienced in handling these calls.

More importantly, the members in Parkgate Aspen Property Management Outer Response Ring routinely visit client properties, so they know how to provide a quality response. This enables the management surveyors at Parkgate Aspen Property Management to find the time to handle issues of a more complex nature. The ‘Inner Core’ is comprised of senior management surveyors who are highly knowledgeable and experienced in Tenant and Landlord legislation and procedures. The ‘Inner Core’ team invest their time in client level care and site visits whilst ensuring financial management issues are addressed.

Parkgate Aspen Property Management build lasting relationships with their clients because of their independence. Due to being free to listen and analyse their clients’ needs, Parkgate Aspen Property Management have taken the successful approach of ensuring their manager to flat ratio is low. This helps clients stand the best chance of having calls answered and action being taken.

By taking a fair approach with their client fees, Parkgate Aspen Property Management offer their services in exchange for a fixed management fee. Some of Parkgate Aspen Property Management’s fees include visiting the property on agreed dates, collecting service charges, issuing instructions for jobs that contractors need to carry out, and other duties.

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