Patrizia Bertini
Consultant, Director, and Public Speaker in the United Kingdom
Experienced UX and CX professional who applies passion for strategy, design, creativity and innovation to define strategies, products, and services which support the business and enhance the customer experience.
With a background in Design, Management, and Research, I have a sound international experiences in leading and managing cross-disciplinary international projects and teams and in large digital transformation projects. I also have a solid experience managing clients and stakeholders at all levels.
I combine strategic vision with management skills, business acumen, experience in design and research, excellent presentation and facilitation skills, and have a broad experience in delivering projects timely and within budget.
My focus and areas of expertise include strategy, UX, CX, digital transformation, service design, workshops’ design and facilitation. I have experience delivering, among the others, customer journeys, emotional maps, empathy maps, and facilitating co- creation workshops with clients and users to enhance design thinking and foster innovation and creativity.