Hi, I’m Paul. I am an agile and forward thinking IT Director & Global IT Manager with a passion for promoting digital transformation and over 15 years of IT experience leading infrastructure projects, enterprise software implementations, providing superior IT service and developing results-oriented teams for various industries including IT service organizations, financial services, non-profit legal services, international manufacturing organizations and Department of Defense (DoD) contractors.

I utilize strong experience in IT Service Management (ITSM) and keen insights developed over the course of my career to analyze departmental needs, business processes and organizational goals where technology solutions can be used to provide efficiency improvements and drive attainment of strategic objectives.

Core Competencies:
• IT Operations Management, Infrastructure Management, Network Management, Information Systems Management (IS Management)
• IT Service Management (ITSM), IT Service Delivery, IT Service Strategy
• Team Leadership, Team Development, Coaching, Mentoring, Training
• IT Strategy Development & Implementation
• IT Project Management
• IT Budget Planning, Financial Management
• Business Process Improvement, Continuous Improvement, Efficiency Improvement
• Risk Mitigation, Disaster Recovery, Business Continuity, IT Security Management
• Vendor Relationship Management, Strategic Partnerships
• IT Capacity Planning, IT Availability Planning
• IT Policy Development, IT Policy Management

Core Technology Expertise:
Windows Server, Active Directory, Microsoft Dynamics AX, Sage X3 ERP, VMware, High Availability (HA), DRS, Office 365, SQL, Exchange, Lotus Domino, Group Policy, Cisco VoIP, Citrix, routing, switching, ASA, firewall, Citrix, SugarCRM, Mobile Device Management (MDM), SAN, EMC, Sage, WAN, LAN, VPN, SSRS, Crystal Reports, Hyper-V, SharePoint, DHCP, DNS, VEEAM, Secure Mobility, terminal services, remote desktop, IIS.

I am a graduate of Thompson Institute and a Microsoft Certfied Professional holding the following certifications: MCITP, MCSE, MCSA, MCTS, MCP and ITIL v3 Foundation in IT Service Management (ITSM).

Connect with me on LinkedIn for more information on my recent IT projects, detailed work history, professional recommendations and endorsements: https://www.linkedin.com/in/paul-rau/.