Paul Prissel

Paul Prissel's small idea may prove to be Gov. Mark R. Warner's big legacy.

A relative newcomer to Virginia state government, Prissel started asking a while back why he and other bureaucrats continued to handle 1,200 workplace grievances every year with the same old-fashioned paper forms that employees and managers had been using since, well, forever.

https://www.washingtonpost.com/archive/local/2003/06/05/reform-puts-technology-in-forefront/3a366f66-e3df-4df5-a1c5-8fbf49bb88b9/?noredirect=on&utm_term=.ebd1b52a1ba6

http://journals.sagepub.com/doi/abs/10.1177/0306624X06290319