I am a highly focused individual with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers and clients.

Fluent in Dutch, English and German and I speak Spanish and French to an advanced level.

KEY FOCUS

Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company.

KEY COMPETENCIES AND PROFESSIONAL SKILLS

• Multilingual and Multicultural skills and experiences;
• Developing customer service procedures, policies & standards and solving customer complaints;
• Extensive knowledge of call logging software;
• Able to train, monitor and supervise junior or new staff;
• A good level of written and verbal communication skills;
• Able to quickly gain extensive knowledge of a company products & services;
• Possessing a confident and articulate telephone manner;
• Adaptive to change and ability to multi-task.

I have a great deal of international experience and enjoy traveling. The only thing that exceeds my dedication to customer service is my love of languages and cultures, as I mentioned I speak several languages fluently and I have excellent communication skills. My cultural background and the bringing up of my multicultural/lingual family means I am open to other ideas and values and enjoy working in a diverse work environment.