Pedro Trejo Miranda

My International Experience has been directing Delivery and IT areas for Telco, Banking and Consulting in companies like Red Hat, Fiserv, gA, Avaya and Nextel in multicultural environments.

”20 years” directing multiple PMO, Professional Services teams in global organizations and leading Technology areas

· Excellent oral and written communications skills with demonstrated ability to create and deliver C-level executive communications

· Managing IT portfolios to achieve strategic business objectives, participating in project planning, cost management, auditing and implementation.

· Leadership, Teambuilding & Change Agent, Ability to coach and mentor large teams, Results and problem resolution oriented, Ability to work under constant pressure and a multicultural environment.

· Responsible for making sure that a client's business strategy uses proper technology systems architecture to achieve its goals.

· Ensure that business and technology are in alignment by linking the customer business mission, strategy, and processes of an organization to its technology strategy, and by documenting this using multiple architectural models or views

· Perseverance, Analytical and creative

· Ability to see connections and the big picture, Accountable and Committed

· Large scale system integration, migration, and technology transformation background.

· Technology background (Banking, Linux, Cloud, Container, and Kubernetes, OSS & BSS; Billing, Mediation, Provisioning, Rating, Prepaid System operation).

· Experience managing a 24x7 Production Environment and large operations team.

Complex integration of Core Network Elements with IT platforms (SS7, CAMEL & Diameter)

· Wireless & Network Elements background (GGSN, SGSN, PCRF, MSCs, OTA, EIR, HSS, iHLR)

· Data Center Administration and Infrastructure Projects implementation (cabling, Power, and Site readiness)

· Deep knowledge of Call Center & Contact Center Solutions

· Program Management deep knowledge

· IT process definition and implementation to support the business with ITIL and CMMI framework.

· IT Problem Management and Change Management and Operational KPI´s model definition and management.

You can contact me with a click on the button above.