• Gagana Gowda Career Portfolio
• I'm a Student of Centennial College pursuing Computer system technician course and looking to work as a system administrator for a prestigious organization once i complete my degree

SUMMARY OF QUALIFICATIONS

• Currently enrolledin the Computer Systems Technician-Networking (fast track) programat Centennial
• Completed Post graduation diploma in information Security at Fanshawe College
• Bachelor of Engineering – Information Science and Engineering at Visvesvaraya Technological University
• Excellent problem solver and fast learner by using strong analytical skills and following instructions.
• Work well independently or as part of ateam with strong team and clientservice communication skills
• Languages: English,Kannada, Hindi

TECHNICAL SKILLS:

• Basics of C, C++, JAVA, SQL
• Worked on red hat and Linux systems
• Good understanding of Oops concepts
• Excellent Inter-personal and communication skills and the ability to work efficiently and quickly.
• Learning and working with new technologies to fulfil project needs.
• Programming languages: C, C++, JAVA, SQL
• Development tools: Turbo C++, Code Blocks
• OS: Windows, Ubuntu
• AZURE Cloud certification and SCCM Security tool certification.

RELATED WORK EXPERIENCE

Technical support coordinator- IBM India

(June 2019-december 2021)

• Conducted knowledge transfer sessions.
• Worked as technical support representative and Back Office Coordinator
• Consistently worked on creating the best customer experience and providing quick resolution.
• Worked for two and half years in service now.
• Provided application support over inbound and outbound calls.
• Diagnosed and helped trouble shoot hardware and software issues.

OTHER WORK EXPERIENCE

Medical Call Taker- Voyage Transit

(September 2022-May 2023)

• Conducted knowledge transfer sessions.
• Worked as Medical call taker with the main responsibility of attending inbound calls and taking in bookings for non-emergency medical transfer

SCHOLASTIC

PROJECT UNDERTAKEN

Project Name: Dual Server Public Key Encryption

Description: Providing security cloud services using dual server