Prashant Chalke
IT Engineer in Pune
About Me
ITIL V4 FOUNDATION Certified and having 15+ years of total experience as an IT Support engineer, and 4+ Years of Relevant experience as a Service Desk engineer. Worked on BMC Remedy, Helix, IBM Maximo, ICD, and AxiraERP ITSM Tools. Provide Technical support for Domestic and Global Users.
Ability to work in a Team and Independently as a Technical support engineer or System administrator.
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TECHNICAL SKILLS AND FUNCTIONAL AREAS
Microsoft Windows OS, and Windows Server OS. Windows Domain, Exchange and Office 365.
Different Versions of Microsoft Office Applications for Windows and MAC, And Business Applications.
Administration of Active Directory, Exchange, Office365, DHCP, DNS, Hyper-V, VMware, MFA, and Symantec Antivirus Admin Console.
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Jetking Certified Hardware and Networking Professional From Jetking, Ahmedabad. In the year 2008.
ITIL v4 Foundation Certified by PeopleCert and AXELOS Global Best Practice. From IEVISION Pune. In year April 2021.
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Currently Working in TMF Group as a Global service desk Engineer at Pune India.
TMF Group is a multinational professional services firm headquartered in Amsterdam, Netherlands. The independent group provides accounting, tax, HR and payroll services to businesses operating on an international scale.
Working in GSD under GTS team, Handling P1 and P2 incidents with Global technology services and Major Incident Management teams.