Prashant Chalke

About Me

An ITIL 4 Foundation–certified IT support professional with over 15+ years of industry experience, including 5+ years as a Service Desk Engineer and 9+ years as a System Administrator. My expertise spans Microsoft technologies such as Active Directory, Exchange, and Office 365, IT Asset management, along with proficiency in enterprise ticketing tools like ServiceNow, BMC Remedy, Helix and IBM ICD/Maximo. I have a proven track record of providing global enterprise user support, ensuring seamless service delivery and timely issue resolution.

Holding a Bachelor’s degree in Arts from Gujarat University, I bring a well-rounded perspective that combines technical expertise with strong interpersonal skills. I thrive both in collaborative team environments and in independent roles, consistently leveraging my technical acumen to deliver impactful outcomes.

Driven by a passion for continuous learning and a deep curiosity for complex systems, I actively explore and understand the intricacies of global IT infrastructure, staying adaptable in a rapidly evolving technology landscape.

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TECHNICAL SKILLS AND FUNCTIONAL AREAS

Microsoft Windows OS, and Windows Server OS. Windows Domain, Exchange and Office 365.

Different Versions of Microsoft Office Applications for Windows and MAC, And Business Applications.

Administration of Active Directory, Exchange, Office365, DHCP, DNS, Hyper-V, VMware, MFA, and Symantec Antivirus Admin Console.

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Jetking Certified Hardware and Networking Professional From Jetking, Ahmedabad. In the year 2008.

ITIL v4 Foundation Certified by PeopleCert and AXELOS Global Best Practice. From IEVISION Pune. In year April 2021.

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Currently Working in Birlasoft Limited as an Engineer Cloud and Infrastructure Engg. at Pune India.

Birlasoft is a global technology company enabling “next-generation” digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering “future-ready” solutions that enhance agility, resilience, and customer experience.

Working in Cloud and Infrastructure engg. supporting the clients IT Infra on verious IT Technologies. like M365, Okta, Nexthink, Aisera, JAMF, ServiceNow.