Egan Karabell

Question: Did not want to renew the car insurance, they did it anyway.?

Our car insurance was expiring on the 28th of may. We had all the premium paid by the end of march. At the end of april we got rid of the car. Couple of days later we received renewal documents from the insurance company. We have been with those company for 2 years, we didn' t make any claims. For the past 2 years we were paying 102 pounds a month. The renewal documents were saying that we only got the 1 year NCB and that our monthly instalment is going to be 140 pounds a month. I rang them on the 6th of may and said that first of all we have 2years of NCB and we want the documents from them proving that , second of all I have asked how come the instalment went from 100 pounds to 140 pounds a month the nice guy explained that there was a mistake (in their system 1 year of NBC was showing) and now it has been sorted and we are going to receive the proof of 2 years NBC and the monthly instalment is going to be 100 pounds. I thanked the guy and said that we do not wish to extend the insurance and I am only waiting for the 2years of NBC. He said ok and I thought it was sorted. We went on holiday abroad on 21st of May and got back on the 7th of June and imagine my surprise when in the post I have found the letter from insurance company with the certificate of insurance enclosed and them thanking me for deciding to stay with them and saying that my monthly instalment is 130 pounds!!! (because apparently i decided not to the the brakedown cover that i had before!!!!) I decided to call them first thing in the morning, but befor I did it i checked my account and of course they have already debited it with 130 pounds. I called them and the woman there explained that they were never informed of not extending the policy and that of course they have it registered that i phoned on the 6th of may with questions but they called me and left a message on my voicemail and apparently i never rang them back. She explained that all I have to do is to send the certificate of motor insurance back and then i will get the money. So i did. Once they got it they rang me saying that now they want the proof of selling/scrapping the car, WHY???I do not think it is any of their business. Especially that as far as I am concerned I am not cancelling the policy , I never wanted it. It is all their fault they did not listen. Can I do something about it, I have also got the funny feeling they are not going to