Rafael Castillo
Customer Service Supervisor and Payments and Escalations in Orlando, Florida
I am a deeply enthusiastic Customer Service Leader who undertakes complex assignments, promotes engagement, and delivers a consistently superior performance. Applying strong analytical skills, I identify emerging trends and opportunities for system and process improvements, always operating with a strong sense of urgency and thriving in fast-paced environments. Fluent in Spanish, my core competencies include:
CSM • CXM • Coaching • Employee Engagement • Career Development • Team Building • Hiring • Training • Scheduling • Analysis • Project Management • Site Administration • Public Speaking