Ali Ramadan
UAE
With more than 20+ years of information technology background, A versatile IT Service Management Consultant and Manager with extensive experience of requirements analysis, designing, implementing and operating IT Service Management functions across wide range of public and private sector organizations, through multi-million pound IT transformation programs, client facing service delivery and business as usual ITSM operations management.
Performed multiple End to End IT Service Management implementation programs based on client's business requirements in line with ITIL v3 best practice, throughout my career I have demonstrated a tremendous ability to support and maintain numerous business objectives , I manage and advice clients on strategy based on ITIL life cycle processes implementation .
As a PMP Certified and PMI member, I comply with to the PMI Code of Ethics and Professional Conduct. Building the joint correlation concepts of PM and the Team-Building to achieve any Organizational GOALS of both Short and Long terms.
Areas of particular expertise include:
• Using ITIL to deliver IT Service performance improvements
• Helping IT organizations to achieve ISO20000 certification
• Undertaking ITIL maturity / effectiveness assessments
• IT project manager
• Using frameworks and standards such as COBIT to develop and implement IT Governance
Consultancy / Training in more than 36+ countries including: Netherlands, Turkey, Malaysia, UK, Bulgaria, Albania, Singapore, India, UAE, Jordan, Egypt, Qatar, Oman, Saudi Arabia, Kuwait, Libya ,Hungry, Poland, and others.