👋 Hi, I'm Ramir Enriquez. I'm passionate about helping users overcome product challenges. I thrive on finding creative solutions and providing clear, patient support. Seeing a user's relief when a problem is solved is what drives me.

🔧 My expertise combines technical problem-solving with a commitment to continuous learning. My experience in Software as a Service (SaaS), Integration-as-a-Service, blockchain technology, business spend management, and contact center support allows me to perform my duties in our modern support environment.

💡 I'm proficient in utilizing tools such:

• Software and Project Management: Microsoft Azure DevOps and Project.
• Data Management: Azure Data Studio for SQL query and issue investigation.
• Customer Service: Microsoft Dynamics 365, Zendesk, and Intercom for CRM and ticketing.
• Admin and Compliance Support: Microsoft 365 Admin Center and Entra ID for user identity, security, access, and licensing management.
• Productivity: Microsoft 365 and Google Workspace.