Ramya Somanna

SME for the Technical process (Voice and Chat) ensuring smooth functioning of the team in terms of process related clarifications, updates and trainings. Monitoring the Technical process for all AOL partnered sites. Ensure timely reporting of observations, trends and analysis. The monitoring output is reported as CQI - Contact Quality Index which in turn ensures process compliance as well as Members receiving world class service on every call.

Apart from that, I..
Love to to keep things simple. A total foodie. Grasshoppers freak me out. A good friend. A Hasty shopper. A dreamer!!