Randy Rubingh

An accomplished customer-service professional, Randy Rubingh brings three decades of experience to his role as the founder of CallCenterForecaster.com in Mountain View, California. In this leadership position, he guides a customer-service and call-center management consulting firm that helps clients streamline call-center operations while reducing costs and improving customer satisfaction. Among other solutions, Randy Rubingh and his team at CallCenterForecaster.com offer trend forecasts, data analysis, and reports that help clients maximize efficiency and manage staffing levels.

Prior to the establishment of CallCenterForecaster.com, Randy Rubingh held a number of executive customer-service posts with major businesses, including a position as the senior director and head of global customer support for StubHub. There, he presided over efforts that increased contacts by more than 500 percent while simultaneously lowering cost-per-contact by 47 percent and doubling call-center revenue. He has also worked in administrative roles with CafePress, WageWorks, Sun Microsystems, and other companies.

Randy Rubingh holds a bachelor of arts in history from the University of California, Berkeley. An active member of his field, he belongs to professional groups such as the Contact Center Network Group and the Help Desk Institute, and he is a frequent speaker at industry conferences and events. His book "Call Center Rocket Science 110 Tips to Creating a World Class Service Organization" continues to be among the best selling books on call centers.