Ranjeet saini

I am a dedicated IT support professional with over three years of experience in managing service desk operations and providing technical solutions. My expertise spans across handling complex L2-L3 issues, managing Active Directory, and ensuring adherence to SLAs. I am skilled in using tools like ServiceNow and Smart Assist to efficiently resolve issues related to VPN, Outlook, and hardware. My experience in training teams and optimizing support processes reflects my commitment to delivering high-quality service and driving continuous improvement. I am passionate about leveraging my technical and leadership skills to contribute to the success of a dynamic organization.