RAUL PUPO

Raul Pupo is an entrepreneur, author, speaker, educator, and consultant who has done business throughout much of the world. Raul heads a team of experts whose business focus is helping corporate clients resolve complex service and strategic business issues by leveraging unique tools and other proprietary intellectual capital.
Raul serves on several advisory boards and boards of directors. Raul is also a university guest lecturer in the field of Service Management, a field of study whose coursework Raul designed for corporate executives and is unique in the field of customer service.
Raul’s business experience spans over 30 years founding and operating companies in the field of information technology. In each case, these companies achieved success on the strength of Raul’s service philosophy as they were all modestly capitalized while competing against the giants of the technology world. Raul’s prior ventures have each been acquired by Fortune 500 companies.
Raul has served as an adjunct professor in management information systems, a reviewer for peer-reviewed journals, and as a board member of several university information technology institutes.
Raul has a BBA in industrial management, an MBA in information systems and has completed all course work for an MS degree in technology management. He has authored many white papers for practitioners in business and his articles, and blogs have been published in various magazines, journals, web sites, and newspapers.
Raul’s recent book America’s Service Meltdown: Restoring Service Excellence in the Age of the Customer has been hailed by both world-class business people and leading academics.