Robbie Brillhart

With over 17 years of customer service, procurement and BPO experience, Robbie leads the Capgemini Global Customer Interaction Management service line across the globe.

He has created industry leading offerings such as Command Center, an innovative approach to gaining unprecedented transparency, unequaled controls, continuous improvement and true business insight.

Robbie also leads several internal and external initiatives all surrounding innovation and disruptive changes in the marketplace. He is seen as an internal maverick and embraces the changes of technology to challenge the way we operate.