Maria Regina Caminos

CURRICULUM VITAE María Regina Caminos PERSONAL DATA Birthdate: November 15th, 1977 Age: 33 years old ID Number: D.N.I. 26.143.309 Marital Status: Single (no children) Home Address: 925 3 "d" 9 de Julio St. Cell-phone number: (0341) 155-045026 (Rosario, Santa Fe) E-mail address: [email protected] FORMAL EDUCATION 1996-2002 University: INDUSTRIAL ENGENEERING Facultad de Ingeniería Química, Universidad Nacional del Litoral - Santa Fe. Average: 7.8 Attendance to the following authorized courses: (Certificates available) 2010 o Auditor Leader Course of ISO 9001: 2008. o E-learning Course: Tutoring in Moodle for the design of virtual courses. 2009 o Quality in Logistics (Duration: 8hs). By IRAM. o ISO/IEC 9126-1. Software Products Quality Model. (Duration: 16 hs). By IRAM. 2006 o Customer-satisfaction Measurement by means of ISO 9001:2000. By DNV: (Duration: 8 hs). o Seminar “High Maturity”. By ESI (European Software Institute), Instructor Casimiro Hernández: (Duration: 40 hs). o Seminar s; “Conflict Management”, “Development of Leadership Skills”, “Instructors Training” Speaker: Ps. R. Escalada. o Seminar “Positive Administration of claims and complaints” and “Customer Assistance” by FOCO Company. 2005 o Auditors Training. By IRAM: (Duration: 16 hs). o SEPG 2005 Guadalajara-Jalisco- México. 2004 o Introduction to the Capability Maturity Model - Integration, Stages Representation, V1.1 (Duration: 24 hs). By Lead Appraiser de Procesix Inc. o Assessment Method of the Capability Maturity Model - Integration: SCAMPI Team Training. By Lead Appraiser de Procesix Inc.: (Duration: 16 hs). Knowledge / Additional experience:  Language: English (Intermediate)(Very good understanding of written and oral information; general command of the language)  Advanced skills and management of ERP Presea Workflow/CRM/BI.  Advanced management of Front Page, MS Excel, MS Word, Power Point, MS Project.  SharePoint 2003/2007 and several control tools (Nuxeo, Alfresco, Opendocman).  Intermediate handling of CRM tools and incident management (SugarCRM, Bugzilla).  Customer service sensitivity, continuous development and improvement workshops, techniques for causal analysis.  Methodology 5S.  Verifiable experienced in Planning and Project control, and technique of “Earn Value”.  Knowledge of the following: IRAM-ISO 9001: 2008, ISO 9004: 2008, ISO/IEC 17025, ISO/IEC 27001/27002, BS 25999, ISO 9126-1. WORKING EXPERIENCE 2010 • Quality Auditor Leader ISO 9001: 2008. • Cons