Rebecca Gibson

I have a long history in a wide variety of contact centers with an emphasis on employee performance management.

During six years with one of the fastest growing call center outsourcers in the country, I worked with clients in the pharmaceutical, insurance, healthcare, financial services and high-tech industries on program implementation, selection practices, and workplace learning.

As the Manager of Educational Services with ICMI and Training Director for nation’s largest behavioral healthcare services provider, I designed holistic strategies to improve employee performance and boost employee development efforts. Today, I'm an independent consultant in sunny SoCal who focuses on tackling tough organizational challenges and designing and developing workplace learning strategies and programs for clients.

I'm an ICMI-Certified Associate and a recent member of the ICMI Conference Advisory Board, serve on the faculty of Bellevue University, am an active board member of the ASTD-San Diego Board of Directors, and recently earned my master’s degree in Educational Technology.

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