Retriever Merchant Solutions

Retriever Merchant Solutions offers a complete range of transaction processing services, as well as check and card services. Its processing products come with full-scale customer service support. The National Processing Company (NPC) powers the company, which recently became a registered Independent Sales Organization/Member Services Provider (ISO/MSP). It also operates under the sponsorship of the First National Bank of Omaha.

In 2003, Select Merchant Service (which became Retriever Merchant Solutions) became host Retriever's top sales office. By 2004, Select Merchant Services was able to open a call center and to begin serious investment in telemarketing and technology. The company has increased its investments in the past year. By 2011, the company had obtained its ISO/MSP status; it also signed a long-term contract that enables it to offer credit and debit processing card services for subscribing merchants.

President Brian Kamstra, who got his start in merchant bankcard services in 1993, joined the company in 1999 as a sales agent. Kamstra now manages Retriever Merchant Solutions' 180 sales agents, who work with approximately 20,000 merchants. Under his leadership, Retriever Merchant Solutions has become NPC's best sales agency; his team has earned several awards, including Most Leases and Highest Sales.

When Kamstra met the Chief Risk Operator and Senior Vice President of NPC, Jim Oberman, he realized his own commitment to sales. Since then, Kamstra opened his own office in 1999, and worked to compile a pro-active support team that engages in transparent communication practices. His team includes Operations Head Robyn Fiegle, Equipment and Deployment Chief Gary Eickhoff, and Information Technology specialist John DeBoer. Under their joint leadership, Retriever Merchant Services is able to use its long-standing relationship with NPC to offer a competitive product while maintaining its core business values.