Ricardo Rios

Summary

Driven and committed individual who provides strong leadership to build productivity, maximize profit and deliver great results. Collaborative and motivational leader who attracts talent with a proven reputation for building both high performance teams and a work environment where creativity and innovation are highly valued. Self- starter who leads and inspires through role modeling, coaching and driving accountability. People are a company's most important asset and only through support, motivation and cultivation of people can any company survive and prosper.

Experience

Senior Manager, Apple Retail — Aug 2009-Present

In my current position, as Senior Manager, I am responsible for the creation and implementation of strategy in the attainment of achieving and delivering sustainable results. Filtering all decisions through the company values and delivering an exceptional customer experience - both internal and external. This includes but not limited to: - Strong understanding of company systems and process management. - Having an in depth knowledge of Apple’s products for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. - Actively participating in motivating and leading new and existing team members through consistent expectations, accountability and celebration of team success. - Gathering and analyzing data and information required to ensure successful execution of the retail vision. - Develop business plans and sales approach for the store that ensures achievement of company sales goals and profitability. - Provide timely feedback to senior management regarding performance; accurate records of all financials, sales, and activity reports. - Ensuring that employees receive initial and on-going training for continued success by conducting one-on-one reviews to understand training and development needs; to build effective development plans and to provide insight for the improved performance.

General Manager, Williams-Sonoma/Pottery Barn; Dawsonville GA — AUG 2003-Aug 2009

Demonstrated strong competency in Profit/Loss (P&L) management through standardization of portions and implementation of labor cost controls; documentation of end-of-month, daily and weekly transactions; preparation of bi-weekly payroll; direct sales and profitability of high-image