Ricardo Sousa da Silva

Professional with 20 years of experience in the IT field working in delivery services with active interaction in IT Solutions. My current focus is related to assist companies to enhance their current Agile Path with Atlassian Applications (Jira, Confluence and Bitbucket).
I am also an experienced IT Architect focused on Digital Workplace Solutions to help companies to embrace a better path to manage Collaborative Solutions.
o Working with Sales and Pre-Sales Team to deploy solutions for Mac@Work and Windows@Work, including upgrade Microsoft Ecosystem (specifically deploy Windows 10 Upgrade Projects) to companies in Brazil;
o Experience on deployment of Atlassian products (Jira, Confluence, Bitbucket, etc) and its plugins to better achieve companies goals related to Agile adoption;
o Experience in service level control (SLA), team coordination, management of suppliers and contracts;
o Participation in the implementation of continuous improvement services based on ITIL and using Agile Techniques;
o Experience with regional and international clients involving projects executed worldwide.
o Participation in migration projects from the mail and collaboration as Subject Matter Expert, team coordinator as well as providing technical support for first and second level;
o Subject Matter Expert on Collaboration Services and Mobility - Support and Architectural scopes
o Certified Lotus Notes Administrator and MaaS360
o Blackberry and Mobile solutions Admin
o Specialties: Migration / Upgrade / Server Administration / Mobility Solutions (Afaria, MaaS360, Mobileiron, Good, Blackberry, Airwatch, JAMF, IBM Domino, Office 365, etc)
o Extensive experience in IT Infrastructure projects, development of services to General industry, IT Companies and solution implementations.
o Experience with regional and international customers involving projects executed in Brazil, Europe, Latin America and the United States.

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