Richard Skates

An IT Support Manager with 22 years’ IT experience. Continuing to develop the skills and knowledge to keep up with the changing technological needs of the IT business environment, and aligning to the business strategy.

Experienced with a wide range of business sectors, functions, and company sizes. The vast array of knowledge gained enables gap analysis and process improvements in all areas of IT Support Management.

Key skills include support management, ITIL Service Management, Outsourcing, Security and IT Service Delivery. I am committed to the continual improvement of both staff and processes to provide an outstanding customer service experience.