Project Manager, Father, and Consultant in Toronto, Ontario, Canada
Richard is an established IT Senior Leader with background and expertise in Project, Program and Portfolio Management, IT Operations (Application Support and Service), Stakeholder management, Client Service, Risk Management and Operational Strategy.
In his current position he provides oversight and operation of Toronto Hydro's 160+ Enterprise applications across a 2500+ user base which service all areas of business including its electrical distribution, corporate, customer, and end users.
Service and accountability include incidents, service requests, enhancements, projects, application standards, stakeholder relationship management, risk, strategy and continuous improvement (technology, service, process).
Professional accomplishments includes Mobile Enablement (MDM, iPhone, mobile apps), Service and process automation, enterprise application and service standards, 7-year IT Asset Management Lifecycle Planning, Risk management of software currency, Data Center Build and Migration, Smart Meter Program.