Richard Sunny
head of customer success, agile transformation agent, and Project Manager in Lahore, Pakistan
Having a demonstrated 8+ years of experience in successfully delivering technology/digital solutions and providing professional development services working in the IT Industry:
- 5 years as a Project Manager
- 3 years as an Agile Transformation Agent
- 2 years as a Process Mentor & a Change Manager
- 3 years as a Software Engineer
- 1 year as a Tele-Sales Representative
I have an ability to quickly assess customers' services operations and implement the proper balance of people, process, and technology to improve employee productivity and achieve high client service levels by using Excellent leadership, communication, team building, process improvement, change management, strategic planning, and problem-solving skills.
I'm also, a self-motivated Agilist having an A-CSM & Scrum@Scale Practitioner badges.
With all the above, I love to utilize my prior tech experience of Architecting and Developing Scalable Websites in various open-source frameworks from time to time.