Richard G. Noronha

I am an experienced senior leader and strategist. I’m expert with over 15 years in customer experience and contact centre operations management.

As a leader for TD Bank, I have been fortunate enough to contribute and deliver great results within our contact centre as well as retail banking. I believe strongly in developing our future leaders through inspiration and motivation. At the corporate level, I have had the privilege to work with very senior executives at TD Bank on the diversity initiative, in particular the Visible Minority file, promoting awareness and providing networking opportunities to visible minority senior leaders within corporate office. I give back to the community by volunteering my time to worthy causes especially for children and education.

I’ve worn many hats in my career: executive, director, senior manager, program manager, relationship manager, mentor and strategist. As a result, I have a unique ability to build partnerships, manage large businesses and navigate complex challenges.

My professional values are listed this way:

• I am passionate about employee talent and developing talent for the company
• I have a lot of great ideas but when it comes down to it- execution is my strength
• I will always find ways to say "yes" in order to help my peers and my team
• I am most proud when the business wins as a result of a great team effort
• I feel it is always better to share the credit with the team
• If you’re struggling with a complex problem and need a second opinion I'm a phone call away

I love making new professional connections. Please reach out if you want to talk about contact centres, call centres, customer experience, retail banking or sports.

Specialties: employee mentorship and development, operational management, customer experience, relationship management