Rich Gibbons

15 years managing enterprise client relationships at BNY Mellon, Fidelity, State Street, and Citigroup, then moving into full account lifecycle ownership as a senior service delivery manager at Navisite.

I understand how fintech clients think because I was one. QBRs, escalations, renewals, onboarding, SLA governance. I have handled all of it at scale in regulated environments.

Big-company rigor. No ramp-up required.

Open to Customer Success Manager and Strategic Account Manager roles in financial services and fintech. Remote preferred.