Rich Gibbons

I cut decision lag from weeks to days for a 3,000-person organization. Now I bring that same structure to enterprise client relationships — the ones too complex for a one-size playbook and too important to lose.

20+ years owning client relationships across global financial services (BNY Mellon, Fidelity, State Street, Citigroup, CIBC), enterprise IT services, and large public-sector portfolios. Long-tenured relationships. Structured delivery cadence. Calm ownership of complex, multi-stakeholder escalations.

I'm the person clients call when something matters and nobody wants to escalate.

Where I add the most value:

• Enterprise accounts with multiple stakeholders pulling in different directions
• Regulated, process-driven environments where credibility takes time to earn
• Client portfolios going through M&A, leadership changes, or platform transitions
• Onboarding, renewal, and escalation programs that need real structure, not just a CRM dashboard

Currently exploring senior CSM, Strategic Account, and Client Partner roles. Open to Tampa Bay, Greater Boston, Arizona, and remote.