Rich McLafferty

San Francisco-based Rich McLafferty offers expertise in helping organizations design and implement simple, common sense people development strategies that improve communication, leadership, teamwork, brand and employee engagement.

Rich brings more than two decades of global career experience working with major international organizations including airline, telecommunications, and technology, and online travel.

Rich earned a Master’s degree in Leadership & Organization Development, and a Bachelor’s in Humanities, post-graduate work in business administration, as well as a Heath Coach Certification from the Institute for Integrative Nutrition in New York City.

Expertise: Training Design / Facilitation, Organization Development, Management / Leadership Development, Change Management, Performance Management, Corporate Wellness, Customer Experience / Service Excellence Strategies, Brand Engagement, Culture Development, Call Center Development, Presentation Design and Delivery, Employee Retention.