Rickson Rodricks

Rickson Rodricks, Pali Beach Resort uses cloud telephony since 2013 and was also the first resort in North Mumbai to use Magnetic and RFID locks for Hotel rooms. Constantly introducing technical innovations for guest comfort, the resort spear-headed by Rickson caters to all segments from children to colleagues and friends as well as families and corporate.

Visit the website: Rickson Rodricks

Knowlarity prides itself in being able to help businesses across different verticals serve their customers better with cutting-edge cloud-based solutions. This includes the hospitality sector, particularly hotels. Some of ours clients include Park Hyatt, Park Plaza and Euro Garden, among several others throughout the country.

These hotels have benefited from the many cloud communication solutions that Knowlarity has had to offer. For example, Park Plaza uses our Emergency Response Coordination Centre (ERCC), which is an intelligent Web-based notification system. After the 2008 terror attack on the Taj Hotel in Mumbai, hotels felt the need for better security measures for the safety of their staff and customers.

The emergency number

In case of an emergency, the hotel can call on the ERCC number provided by Knowlarity, and pick the nature of emergency from the menu options. The system then pulls out the relevant phone book (this could include the contact numbers of all the guests staying in the hotel, or all the staffers, or both) to send security alerts to their phones.

The ERCC number allows the client to create multiple phone books. This helps the hotel get in touch with their customers or members of the staff during a time of need.