Rik Smith

Rik Smith helps companies improve the performance of their in-house contact centers, assists them, when necessary, in finding a great outsourcer, and he advises companies regarding their selection of cloud technology and services. His goal is to help his clients improve their revenues, retain more satisfied customers, and to lower operating with their contact center deployments. Through his company, Gateway Customer Solutions LLC, Rik tracks and monitors over 450 contact centers, call centers, collection agencies, and cloud-based manged services companies. Rik and his partners at Gateway Customer Solutions can help you improve your performance quickly and affordably with a contact center assessment and they can advise you on ways to improve your overall operating ROI for the long run as well. Gateway Customer Solutions provides consulting, sourcing, and advisory services to companies with call centers and contact center. In addition, the company provides multi-channel (live operator, chat, email, sms, mobile, social, and web-based) marketing support for a full range of industry verticals.