Reto Mertner

Other, Customer care Agent, and QA Specialist in Karlsruhe, Deutschland

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QA Specialist | Customer Support Operations | Process Optimization

Driven QA Specialist and Support Operations Leader dedicated to high-quality service execution and process efficiency.

​Experienced in end-to-end test plan development, functional testing, 1st/2nd level support management, and back-office organization. I bring a detail-oriented approach to troubleshooting bugs, implementing standard operating procedures, and leading support initiatives.

​Driven by continuous improvement, structured workflows, and customer-centric solutions.