As an accomplished customer service manager, I have learned valuable leadership skills including motivating team and individual performance, project management, and actively listening to customers and team members to fully understand problems before determining solutions. Throughout my tenure with the Sacramento Kings Basketball team, I have sought to create unique experiences and treasured moments for my clients that will endure the test of time. From planning small meet and greets to executing annual appreciating events with more than a thousand guests in attendance, I enjoy seeing memories in the making.

Additionally, I have created a loyalty rewards program for our clients called Cap City Kingdom, which allows our customers to customize their experience through a variety of benefit options. Undertakings like these that inspire customer loyalty and improve retention have been extraordinarily fulfilling endeavors.