Rob Saunders

Education
Ursinus College, Collegeville, PA Aug 2006 to Dec 2009
Bachelor of Arts in Business & Economics
Senior Capstone: Business Strategy

Professional Experience
Client Support Specialist 6/1/2010 to 6/15/2012
TS Partners, Inc. King of Prussia, PA

Managed installation and training at new client sites
Provided telephone, internet and on-site support of existing and new clients
Proficient with "triaging" problems and worked both independently and with programmers to resolve issues presented by clients
Documented and thoroughly tested all product functionality prior to distribution to clients
Maintained existing and established new processes ensuring a high level of client service
Assisted with quarterly billing and invoicing of clients
Assisted with fielding of calls for CEO & Vice President

Project Assistant 12/1/2009 to 6/1/2010
United Biosource, Wayne, PA

Was Responsible for scale management including over 600 domestic and international sites: coordinated process of ordering scale materials, coordinated quality check of materials and handed shipping and tracking of products both domestic and international
Provided front-line customer service of client study sites, including daily email correspondence and telephone calls both domestic and international
Generated memos for clients/sites on a daily basis
Created daily and weekly reports using Microsoft Word and Excel for both clients and sponsors

Admissions Representative 1/1/2007 to 11/30/2009
Ursinus College

Engaged prospective students by leading campus tour groups in private visits and Open House events
Led round table discussions involving time management, academics and social life at Ursinus College with students seeking admission
Provided general assistance to admission counselors

College Awards & Extracurriculars