Rosetta Carrington Lue

Philadelphia

Rosetta Carrington Lue

Philadelphia

I currently serves as the Chief Customer Service Officer and 311 Contact Center Operations Director for the City of Philadelphia. I was recently selected as the City's CRM Project Executive to oversee the implementation of the Salesforce.com platform which will serve 28,000 employees and 1.5 million residents.

Since joining the City, I have enjoyed creating key customer engagement strategies such as the Customer Service Leadership Academy, an in-house training program for city employees, the Neighborhood Liaison Program, a community empowerment program within Philly311 and the Citizens Engagement Academy, a program to teach and encourage citizens to become civically active, and Customer Service Officers program, which trains and advises senior management staff on strategies to achieve customer services goals and performance objectives, in addition to social media initiatives to improve engagement between government and its customers.

  • Work
    • City of Philadelphia
  • Education
    • Bachelor degree in Fiance; Masters in Business Administration