Roxanne-Lisenn (Pelagie) Ibiso James

Hello, I’m Roxanne-Lisenn (Pelagie) Ibiso, a Customer Support Professional with a genuine passion for people and a strong focus on ensuring customers feel heard, helped, and valued.

I have experience in remote customer service supporting clients across different time zones, cultures, and needs. This includes resolving complex queries, handling proactive customer communication, and managing a wide range of customer interactions. I approach every interaction with calmness, empathy, and attention to detail, always aiming to create a positive experience on the other side of the screen.

I have worked with tools such as Zendesk and HubSpot, and I am comfortable adapting quickly to new systems and workflows as needed.

Outside of work, I continue to grow through learning and certifications, and I also engage in media and communications work on a voluntary and contract basis. I am based in Lagos and open to remote opportunities worldwide.

If you're looking for someone dependable, communicative, customer-focused, and genuinely committed to delivering excellent customer experiences, I would be glad to connect.