Raphael O. Aguilar D.
Operations Manager, BPO Team Leader, and Contact Center Supervisor
I am a versatile Operations Manager and former Consultant with a specialized focus on IT Customer Service and Technical Support. My approach combines operational rigor with a passion for coaching and professional development.
Education & Growth: I am currently finalizing my Bachelor’s Degree in IT Management (Expected August 2026) and have been accepted into a Double Master’s program in Project Management & Big Data and Business Intelligence. This academic foundation allows me to apply advanced frameworks to real-world contact center challenges.
Core Competencies:
Operations Management: Expertise in BPO/BPS environments and service delivery.
Technical Leadership: Skilled in IT support, innovation, and computer science.
Team Development: A dedicated coach focused on training and performance optimization.
I am currently seeking leadership opportunities as an Operations Manager, BPO Team Leader, or Contact Center Supervisor.
Verified Skills & Certifications(profile links on each platform):
Let’s connect to discuss how my blend of operational experience and IT management training can support your team’s goals.