Russel Lolacher

Director, Public Speaker, and Consultant in Victoria, British Columbia, Canada

Russel Lolacher

Director, Public Speaker, and Consultant in Victoria, British Columbia, Canada

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For me, it’s all about great communication. And how, by being better communicators, we can better serve others in life and business.

WHAT I DO: I help businesses, private and public sector organizations, leadership, marketers, and others leverage effective communication skills to improve the customer experience, build brand awareness, add clients and increase revenue.

HOW I DO IT: I provide consultation, seminars and content aimed at helping organizations discover how great communication can improve their brand reputation and leadership skills, build stronger business relationships with your customers/publics and improve employee engagement.


- Recognized Customer Service Thought Leader 2016, Microsoft

- Top 100 of Customer Service Pros on Twitter, Huffington Post
- Top 20 of the CustomerService100, ICMI Call Centre UK
- Top 15 Most Influential Customer Service Experts To Follow on Twitter,
- Top 50 Customer Service Professionals to Follow on Twitter in 2015, WittyParrot
- Top 50 Customer Experience Leaders 2015, Satmetrix
"One of Canada’s most influential experts on social media in the government sphere." - Hootsuite

WHO I WORK WITH: I’ve spoken to and helped numerous professionals in the public and private sectors, including: Hoyne Brewing, BC Government Caucus, BC Transit and the Weather Network.

MY BACKGROUND: Award-winning director in public service communication, host of The Upsell podcast and blog, professional speaker and emcee for numerous conferences including TweetStock, Social Media Camp, and TEDx, voice over talent, social media consultant, and former radio producer and on-air talent.

  • Education
    • Professional Communications BA from Royal Roads University,
    • Broadcasting: Radio from BCIT