Rutger Penick
Florida
Strong background in Microsoft Technologies, Technical Support, Customer Relations, and Business Continuity. Additional skills include: Marketing, Entrepreneurship, Management, and Content Management Systems.
• Provides desk side and remote assistance
• Provides desktop, laptop, and server support
• Configures and troubleshoots Active Directory, DNS, DHCP
• Configures and troubleshoots Cisco IP Desk Phones
• Configures and troubleshoots Citrix Technologies
• Configures and troubleshoots VPN and Remote Desktop connections
• Configures and troubleshoots quarterly backups using Symantec Backup Exec
• Purchases, Prepares, and Deploys equipment such as Desktops, Laptops, and Servers
• Travels between offices to help local IT staff
• Configures and troubleshoots hardware issues including:
- Processor and Motherboard Failures/Upgrades/Replacements
- Power Supply Replacement
- RAM Upgrades/Replacements
- Printers/Scanners/Fax Machines
• Configures and troubleshoots software issues including:
- Adobe Suite Products
- Microsoft OS 2000/XP/Vista/7/8/Server 2003/Server 2008R2
- Microsoft Office Products 2003/2007/2010
- Autodesk Products
- Newforma
- Cisco Products
• Configures and troubleshoots network issues including:
- Wired
- Wireless
- WAN technologies