Sadashiv Singh

Business Support Specialist at AOL, India.

I monitor the Technical process for both voice and chat as well as the SMS process on compliance and SoftSkills for all AOL partnered sites. I ensure timely reporting of observations, trends and analysis. The monitoring output is reported as CQI - Contact Quality Index which in turn ensures process compliance as well as members receiving world class service on every call.

I enjoy travelling and I am one of those guys who can COOK. And how I can forget to mention this, I love my friends and I love hanging out with them.