Kbm Sahib

Specialties: Canon, Sharp, Ricoh,Toshiba, Kyocera Mita, Xerox,Gestetner, copiers and Supplier and Trade Copiers.

We also supply Original Toners, Copier Toner Cartridges, and Toshiba Copier Parts.

System Support

• Performs work in compliance with specified warranty requirements.

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels.

• Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers (PC), or notebooks that have authorized access to the network.

• When the restoration is beyond the scope of the computers, laptops, printers, and any other authorized peripheral equipment the Desktop Support Engineer must escalate the issue/problem to proper next level support team member.

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator.

• Provide user data and application recovery.

• Troubleshoot problems associated with network connectivity, and workstation hardware/software.

• Responsible for tracking hardware and software inventory.

• Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Support Engineer.

• Works with vendor support contacts to resolve technical issues within the desktop environment.