MAMTA KAPOOR

# 786 B Sector - 49 Mobile # 91- 88882457912, 9350926445
Faridbad 121001 Email: [email protected]
SALON MANAGER

 Leadership Essentials  Retail Inventory Control  Valuing Work Style  Increase Revenue Sales
 Brand Awareness  Time & Work Management  Clients Satisfaction with Logics Super Salon Online Software

PROFESSIONAL PROFILE

More than 4.1 years As Salon Manager in competitive industries and markets.
Self motivated management professional with relevant experience and background in team supervision. Providing regional leadership, while significantly increase in store revenue, client satisfaction rates and raising brand awareness. I am now looking for an opportunity to apply management skills and knowledge and contribute to a team that delivers industry leading services.

KEY SKILLS AND ABILITIES

Creative and dynamic experience in salon management and excellent client interaction skills with a proven ability to grow a strong and loyal customer base. I possess excellent interpersonal and social skills required to engage with clients to discuss their trust and respect in my role. Key to client satisfaction is my ability to carefully listen and interpret their requests, advising and guiding them when required, my caring and positive personality, and my friendly and easy manner. My skill in this area has been demonstrated by repeat business with more than 40 individual’s clients requesting bookings with me, as well as consistent referrals.

PROFESSIONAL EXPERIENCE

Salon Manager – COLOURS April 2009 – March 2012

 Salon Manager & Over All In charge – STRANDS SPA & SALON April – December 2012

 Salon Manager & Over All In charge – Lakme Salon December 2012 - Present

Dealing with enquires & receiving clients into salon
Advice clients on hair care and beauty services.
Performed reception duties such as answering telephone calls and making appointments.
Dealing with payments.
Completing and filing client records.
Maintain cleanliness of salon furniture and equipment
Conducting meetings for sales and quality assur