Sam Black

39 years in the sales training industry with corporate positions at Citibank and Citicorp. 21 years as a consultant. Work with large companies (General Motors, Wells Fargo Bank, GE, Blue Cross Blue Shield) and small companies to build quality, high performing sales and customer service teams.Focus on financial services (banks, credit unions, insurance) but experience in hiring, training and coaching in a wide array of industries including web design, software and hardware, telecommunications, cellular, promotional gifts and much more.

Specialties:Specializing in hiring and training field sales, retail customer service, and call center (inbound and outbound) customer service or sales reps and supervisors. Use state-of-the-art assessment tools to help select new employees or coach existing employees and create customized training programs for the industry and the sales or service challenges. In addition write scripts, create quality call monitoring programs, conduct ride-alongs with field sales reps.